This policy is issued by Luxurious Group Australia Pty Ltd (ACN 657 084 065) and applies to Luxurious Online and other services that identify Luxurious Group as their operator and link to this policy. Privacy and discretion are part of our service standard.
Our privacy commitment
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws. We aim to collect only information reasonably needed for our functions, use it for legitimate purposes, restrict access and apply safeguards proportionate to its sensitivity.
Information we may collect
Depending on your interaction with us, we may collect identity and contact details; account, membership and directory information; business, licence and professional details; client preferences; property, project and transaction information; limited billing and verification information; correspondence and relationship history; event or media permissions; technical usage data; and information reasonably required for compliance, risk and security.
Sensitive information
We do not seek sensitive information unless it is reasonably necessary and we have consent, or collection is otherwise permitted or required by law. Do not provide passwords, full payment-card details, unrequested identity documents, medical information or confidential banking instructions through a general website form.
How we collect and use information
We may collect information directly through forms, applications, registrations, calls, emails, meetings and service interactions; from authorised representatives, partners or public sources where lawful; and automatically through cookies, analytics and security logs. We use it to respond to enquiries, assess applications and listings, administer memberships, coordinate services, prepare proposals, verify relevant details, process accounts, protect our systems, comply with legal obligations and improve our services.
Disclosure and overseas processing
Information may be disclosed to authorised personnel, related entities, professional advisers, service providers, selected specialists or partners where reasonably necessary and authorised, or where required by law. Some providers may process information outside Australia. We do not sell personal information.
Marketing, access and correction
With consent or where otherwise permitted, we may send relevant news, invitations and offers. You may opt out at any time. You may also request access to or correction of your personal information, subject to lawful exceptions, by contacting us.
Security, retention and complaints
We use reasonable administrative, physical and technical safeguards and retain information only as long as reasonably needed for its purpose, legal obligations and legitimate recordkeeping. Privacy concerns should be sent to info@luxuriousgroup.com.au. We will acknowledge and investigate a complaint and explain our response.
External links and updates
Third-party websites have their own privacy practices. Review them before submitting information. We may update this policy by publishing a revised version in this Corporate Centre.
Questions may be directed to info@luxuriousgroup.com.au.